Emergency repairs that occur outside our business hours (Monday to Friday 9am to 5pm) can be organised by the tenant directly if the repair is classified an emergency and the tenant follows the procedure below:

Please note that all other repairs must be reported to the property manager in writing and will be addressed during our normal business hours.

Examples of emergency repairs include:

• burst water service or a serious water service leak
• blocked or broken toilet
• gas leak
• breakdown of the gas, electricity, water supply or other essential service

Please follow the following steps should you experience an emergency outside our business hours:

STEP 1:

Make sure your after hour repair is listed as an emergency by the Residential Tenancies Act (see list above). Your landlord will not cover costs for repairs you ordered without prior approval which are not classified urgent/ emergencies.

STEP 2:

Check your lease for emergency contacts as a first point of contact.

STEP 3:

If your lease does not provide for emergency contacts use our nominated emergency/ after hour repairers:

For an electrical emergency, switch off power at mains and call:

QEI Queensland Electrical      5546 6868 

For a plumbing or gas emergency, turn off the water at mains and call:

Shark Plumbing                         07 5636 1112

STEP 4:

Notify us in writing of the incident as soon as possible.